Store Policies

chainmaille fabric

Dragon Glass Mail is located in Orange County, CA, and all items are handmade by Amber Anderson.

 

Privacy Policy

Any information collected by Dragon Glass Mail during the checkout process and communication is kept confidential. Nothing is sold to a third-party, nor added to any mailing list. For more information, visit the Privacy Policy page.

 

Payments

Payments upon checkout are currently accepted through PayPal. All payments are secure, and your card information is only seen by the payment processor.

 

Processing and Shipping Times

Most items are already made and ready to ship. Made to order items will add processing time as stated in the product description. When an item is custom ordered, expect a 1-2 week time frame for the item to be made before being shipped.

Orders ship within 1-3 days after cleared payment (except for holidays and weekends). USPS First Class is the standard method for shipping. Shipping upgrades and insurance are available upon request. Currently, items ship only to the United States and Canada.

 

Refunds and Exchanges

I want you to be satisfied with your purchase. Returns and exchanges are accepted, just contact me within 7 days of receiving your item and send the item back to me within 14 days. Make sure to contact me first before making a return or exchange, otherwise your return/exchange will not be accepted.

Returns can be completed by either a refund of the purchase price (no refunds on shipping) or for merchandise credit.

Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Additional Policies

Custom orders are accepted, even if it’s just a different color of something I already have for sale. Contact me with what you have in mind to start the conversation.

I guarantee the items available through Dragon Glass Mail to be free of manufacturing defects, but that doesn’t mean the jewelry is break-proof. So do use care and common sense when wearing and storing your items.

 

Questions About Your Order?

Please contact me if you have any questions or issues with your order.