Store Policies

Processing and Shipping Times

Current turn around time for orders is less than one week. Orders will be processed and shipped only after cleared payment. USPS First Class is the standard method for shipping. Shipping upgrades and insurance are available upon request. Currently, items ship to the United States and Canada.

When an item is made to order (as specified in item description), production time will typically take less than three weeks depending on the specific item and necessary supplies being in stock. When ordering a custom item, you’ll be provided an estimate of production time before getting started.
 

Refunds and Exchanges

Returns and exchanges are accepted, just email me within 7 days of receiving your item and send the item back to me within 14 days. Make sure to contact me first before making a return or exchange, otherwise your return/exchange will not be accepted.

Returns can be completed for a refund of the purchase price (no refunds on shipping costs).
 
Conditions of Return
Buyers are responsible for return shipping costs. A refund for the full item amount is dependent on receiving the item in it’s original condition.
 

Repairs

The items available through Dragon Glass Mail are handcrafted to be durable. But this doesn’t mean the items are break-proof. So please do use care and common sense when wearing and storing your items.

If the need arises for a repair of your chainmaille, please do send an email with a picture of your item to start the process. There’s a good chance it can be repaired for you. Just pay for shipping it to me (otherwise repairs are typically free of charge). Keep in mind to take care of your items, as there is a limit to getting repairs. Thanks!
 

Questions About Your Order?

Have questions or feedback? Want to inquire about ordering a custom item? Simply email DGM directly at dragonglassmail@gmail.com. Response time is typically within 24 hours (except weekends and holidays).

All information shared with DGM during all communications and transactions is kept confidential. No information is sold to a third-party. You also will not be added to any mailing lists. For more information, visit the Privacy Policy page.


Thanks for visiting Dragon Glass Mail, a one-person led small business. All items, website, and content is made and maintained by Amber Anderson. Located in southern California.