Privacy Policy

Who We Are

The company name is Dragon Glass Mail, located online at dragonglassmail.com.


What Information Is Collected And Why It’s Collected

Order Fulfillment

This notice applies to all information collected or submitted on the Dragon Glass Mail website. On some pages, you can order products, and make custom order requests (re contact forms). The types of personal information collected when you make a purchase are:

• Name
• Address
• E-mail Address
• Phone Number
• Credit/Debit Card Information (only seen by the payment processor)

How We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Contact Forms

Any information you provide when using a contact form on the website is not shared with a third party for marketing purposes. It will only be referenced when replying to your contact inquiry.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Visitor stats are currently tracked through Google Analytics. This simply tracks how many times each page and product are viewed. Included in this information is country of origin and how that page or product were found (such as through a Google search or from another website).


Payment Information Collection

We collect information about you during the checkout process on our store.

What We Collect And Store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

What We Share With Others

All orders and store services are handled in house, and the only information shared with third parties is only for the purposes of fulfilling your order. We also do not share information with other companies for any marketing reasons.

Payments

Payments are currently accepted through PayPal and Stripe.

For payment, some of your data will be passed to the payment processor you choose. This includes information required to process or support the payment, such as the purchase total and billing information.

For more details, please see Paypal’s Privacy Policy and Stripe’s Privacy Policy.


Shipping Information Collection

In order to create a shipping label for your order, we utilize a company named Pirate Ship. Received orders are synced with them in order to have the information needed to create a shipping label. Shipping is typically done through USPS First Class.


Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.


With Whom We Share Your Data

Your information is not shared with any other third parties, and will not be used for marketing products or services from this website or any other company. This website is powered by WordPress, and by default, WordPress does not share any personal data with anyone.


How Long We Retain Your Data


For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


Contact Information

If you have any concerns about your data on this website, you can contact Amber Anderson (Dragon Glass Mail’s owner) at contact@dragonglassmail.com.